Différences

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global_introduction [2013/08/19 11:11]
agnes [Connexion problems]
global_introduction [2013/08/19 14:25] (Version actuelle)
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Ligne 62: Ligne 62:
   * Passwords are case sensitive. Users need to respect lower cases and upper cases. Passwords generated by ExtraClub are in lower case. When they change their passwords, users can use both lower case and upper case letters but they need to stick to it.   * Passwords are case sensitive. Users need to respect lower cases and upper cases. Passwords generated by ExtraClub are in lower case. When they change their passwords, users can use both lower case and upper case letters but they need to stick to it.
   * They do not get their emails containing the information. Check your inbox to see if the message was not placed in your spam box.   * They do not get their emails containing the information. Check your inbox to see if the message was not placed in your spam box.
-  * They get a message saying that their email could not be found. Check their details to see if a valid was provided. You can also try to replace it with your own email and try to send the password again. If you cannot find the member's profile, maybe their name was misspelled or the profile has not been created. You can edit the profile or create a new one. +  * They get a message saying that their email could not be found. Check their details to see if a valid was provided. You can also try to replace it with your own email and try to send the password again. If you cannot find the member's profile, maybe their name was misspelled or the profile has not been created. You can [[members:members:manage_members:modifier_membre|edit the profile]] or [[members:members:add_a_member:step1|create a new one]]
-  * A message says that their email could not be found and you cannot find their details. The person has probably been deleted and they no longer have access to their ExtraClub. You need to create a new profile.+  * A message says that their email could not be found and you cannot find their details. The person has probably been deleted and they no longer have access to their ExtraClub. You need to [[members:members:add_a_member:step1|create a new profile]].
global_introduction.txt · Dernière modification: 2013/08/19 14:25 par agnes