Table des matières

Logging in

Sending passwords to members

Sending passwords to members can be a very tedious task but don’t worry because we did our best to make it easy. Every time you add someone to ExtraClub, a username/ID and password are automatically created and ExtraClub asks you if you want to email this connection information to the person (provided the email address was entered).

If the person has not received the information or if they lost it, they can always retrieve it as long as they provided a valid email address.

Sending passwords via email is a good way to get your members or clients’ valid email address so you can use it later to communicate with them.

Logging in

Ecran d'identification At the web address of your ExtraClub, you will find an identification page showing the name of your structure underneath the ExtraClub logo. You only need to give this address to your members so they can log in. You can also add a link to ExtraClub on your website.

Each user can log in thanks to their username/ID and password and have access to the area for which they have authorizations (see box below). If they forgot their password, please visit the page for lost passwords.

Please remember that this address is the same for members and managers. You are automatically redirected to the interfaces you have authorizations to see. Members will have access to the online reservation system and managers will see all the functions of ExtraClub (member management, reservation management, shop management …).

I forgot my password and I can’t log in

On the identification page of the ExtraClub services of your club (see how to log in), click on “Forgot your password?” next to the “Log in” button.

You will be redirected to the page for lost passwords. There are two possible actions:

What is the difference?

Retrieving your password is only possible when you have not changed the password you were given the first time you logged in. For safety reasons, once your password has been changed, you are the only one who knows it.

Resetting your password allows you to go back to your initial password and receive it in an email.

Connection problems

Four main reasons why people have problems logging in:

  • They do not pay attention if they are using upper case or lower case. Usernames and passwords generated by ExtraClub are in lower case. When the user changes the password, he or she can use upper and lower-case letters but he or she has to stick to it.
  • They do not receive the email. They need to check their spam box of both their email client and webmail provider (ex: Outlook and Hotmail).
  • They get a message saying that the email was not found even though they are sure they gave it. Check their member details if their email address was entered properly. Try to replace it with yours to see if you get the email when you use the “Forgot your password?” function.
  • If you can’t find the person in your member list, it means that they were removed from the database so you have to add them back.